Frequently Asked Questions

Curious about our garments, shipping, or anything in between? We’ve gathered answers to the most common questions to keep things smooth and simple for you.

Where are your products made?

Our garments are crafted in collaboration with a small, sustainable manufacturer in India, using premium plant-based fabrics.

Do you ship internationally?

Yes, we ship worldwide with DHL Express. Shipping rates vary by location and will be calculated at checkout. Delivery typically takes 3–7 business days after dispatch, depending on your region.

How long does it take to process my order?

Please note that it takes up to 2 business days to process your order before shipping.

Can I cancel my order?

Yes, orders can be canceled within 24 hours of placement, provided they haven’t been processed for shipping. Contact us at letsconnect@katruss.com as soon as possible if you wish to cancel.

What is your return and exchange policy?

We currently do not accept returns for hygiene reasons, but exchanges are available for unworn, unwashed items within 14 days of delivery. For assistance, contact letsconnect@katruss.com.

What is FSC-certified packaging?

FSC-certified packaging ensures that the materials used come from responsibly managed forests, supporting sustainable practices. All our packaging reflects this commitment to the environment.

Are your garments vegan-friendly?

Yes, all Katruss garments are crafted from 100% plant-based, cruelty-free fabrics.

How do I care for my Katruss garments?

Each piece comes with specific care instructions on the garment label. Due to the natural dyes used, some items may require gentle handling, like separate washing.

Will I have to pay customs or import duties?

International orders may be subject to customs fees or import duties, which are the responsibility of the recipient.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking link to monitor your package.

If you have any questions or special requests, reach out to us at letsconnect@katruss.com. We’d love to assist you!

Frequently Asked Questions

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