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Frequently Asked Questions

Curious about our garments, shipping, or anything in between? We’ve gathered answers to the most common questions to keep things smooth and simple for you.

Each collection is crafted in collaboration with small manufacturers: Pure Aura in Singapore and Radiant Allure in India, reflecting our shared values of quality and sustainability.

Yes, we ship worldwide with DHL Express. Shipping rates vary by location and will be calculated at checkout. Delivery typically takes 3–7 business days after dispatch, depending on your region.

Please note that it takes up to 2 business days to process your order before shipping.

Yes, orders can be canceled within 24 hours of placement, provided they haven’t been processed for shipping. Contact us at letsconnect@katruss.com as soon as possible if you wish to cancel.

We currently do not accept returns for hygiene reasons, but exchanges are available for unworn, unwashed items within 14 days of delivery. For assistance, contact letsconnect@katruss.com.

FSC-certified packaging ensures that the materials used come from responsibly managed forests, supporting sustainable practices. All our packaging reflects this commitment to the environment.
Yes, all Katruss garments are crafted from 100% plant-based, cruelty-free fabrics.

Due to the nature of the fabric, all pieces benefit from gentle care to prolong their lifespan. Each garment includes specific care instructions on the label. Please take a moment to review and follow them.

International orders may be subject to customs fees or import duties, which are the responsibility of the recipient.
Once your order is shipped, you will receive an email with a tracking link to monitor your package.
If you have any questions or special requests, reach out to us at letsconnect@katruss.com. We’d love to assist you!

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Lotus

Lotus stems, carefully harvested, contain rare fibers that can be drawn out by hand and woven into delicate textiles. Lotus fabric has a silk-like texture that feels airy and exceptionally soft against the skin, with a subtle matte finish that highlights its refined and natural character.

Eucalyptus

The eucalyptus tree grows quickly, thrives with minimal resources, and is valued for its strength and vitality. It provides fibers that can be refined into textiles of exceptional quality. Eucalyptus fabric is smooth, breathable, and versatile, offering natural comfort across different designs.

Orange

Orange peels, a by-product of the juice industry, often considered waste, provide natural fibers that can be transformed into refined textiles. Orange fabric, crafted from these fibers, comes in silk-like and non-silk finishes, offering a smooth texture and lightweight breathability.

Rose

Rose petals, celebrated for their delicate beauty, yield fibers that can be spun into textiles with remarkable softness. Rose fabric is made from these fibers, carrying a silky texture that drapes fluidly and feels gentle against the skin, giving garments a graceful and refined character.

Sugarcane

Derived from bagasse, the dry, pulpy by-product of sugarcane juice extraction, Sugarcane Fabric transforms agricultural waste into a beautifully soft and durable material. This innovative fabric combines eco-conscious design with effortless style.

Banana

Banana stems, often discarded after harvest, are rich in fibers that can be spun into elegant and versatile textiles. Banana fabric ranges from silky and fluid to structured and textured, adapting seamlessly to different designs while highlighting a sustainable use of natural resources.

Aloe Vera

Aloe vera leaves, known for their soothing qualities, contain fine fibers that can be transformed into exceptionally soft textiles. Aloe vera fabric wraps the skin in comfort that is both lightweight and soothing. Its gentle touch makes it especially suitable for those with sensitive skin.