Complimentary Shipping on Your First Order
Complimentary Shipping on Your First Order
Welcome to Katruss (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website at www.katruss.com (the “Website”), including any purchases, services, and features offered through it.
By accessing or using our Website, placing an order, or creating an account, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein.
If you do not agree to these Terms, you must not use the Website.
We reserve the right to update or modify these Terms at any time. Continued use of the Website following any changes constitutes acceptance of the revised Terms.
These Terms are governed by the laws of Singapore.
You must be at least 18 years of age, or the legal age of majority in your jurisdiction, to make purchases on our Website.
By placing an order, you confirm that you meet this requirement.
To access certain features, you may be required to create an account.
You agree to:
You should notify us immediately at letsconnect@katruss.com if you become aware of any unauthorised use of your account.
We reserve the right to suspend, restrict, or terminate accounts, or refuse service, at our discretion where misuse, fraud, or violation of these Terms is suspected.
We make every effort to ensure that product descriptions, images, and pricing are accurate and up to date.
However:
All prices are displayed in the applicable currency at checkout and exclude taxes, duties, and shipping fees unless otherwise stated.
We reserve the right to:
When you place an order on our Website, you will receive an automated email confirming that we have received your order. This email confirms that your order has been received and accepted.
We reserve the right to cancel or refuse any order after confirmation, including in cases of product unavailability, payment issues, suspected fraudulent activity, or pricing errors. If payment has already been processed, a full refund will be issued.
You may cancel an order within 24 hours of placement, provided it has not yet been dispatched, by contacting us at letsconnect@katruss.com. Once an order has been dispatched, it can no longer be cancelled and will fall under our Returns and Refunds Policy.
We accept major credit and debit cards, along with other payment methods as indicated at checkout. All transactions are processed through secure third-party payment providers. We do not store full payment card details.
By placing an order, you confirm that the payment details provided are accurate and that you are authorised to use the selected payment method. You authorise us to charge the full amount shown at checkout.
Orders will only be processed upon successful payment. In the event of payment failure, authorisation issues, or inability to verify payment, your order may be delayed or cancelled.
We are not responsible for any delays caused by payment providers or financial institutions.
For international orders, additional duties, taxes, or customs charges may apply upon arrival in the destination country. These charges are determined by local authorities and are the responsibility of the customer. We do not control or collect these fees.
Shipping, delivery timeframes, and related terms are outlined separately in our Shipping Policy.
Delivery times are estimated and may be affected by external factors such as courier delays, customs processing, or public holidays.
Risk of loss or damage passes to you upon delivery.
If a package is returned to us due to an incorrect address, failure to collect, or refusal of delivery, we may charge re-shipping fees to resend the order. We are not responsible for orders lost due to incorrect shipping information provided by you.
Returns, exchanges, and refunds are governed by our Returns / Exchange Policy, available on our Website. Please refer to that policy for eligibility, timelines, and procedures.
All content on the Website, including but not limited to designs, garments, fabric concepts, visuals, text, graphics, logos, and branding – is the exclusive property of Katruss or its licensors and is protected by intellectual property laws.
You may access the Website for personal, non-commercial use only.
You must not:
The Katruss name, logo, and associated marks may not be used without prior written consent.
If you submit content (such as reviews, images, or feedback), you grant us a non-exclusive, worldwide, royalty-free licence to use, display, and share such content for marketing and operational purposes.
You confirm that you have the necessary rights to submit such content.
By using our Website, you agree not to:
We reserve the right to restrict access or take appropriate action in response to violations.
Our Website and all products are provided on an “as available” and “as is” basis.
We do not guarantee that:
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
To the maximum extent permitted by law, Katruss shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products.
Our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.
You agree to indemnify and hold harmless Katruss, its directors, employees, and affiliates from any claims, damages, or losses arising from: your use of the Website, your violation of these Terms, your violation of any applicable law; or your infringement of any third-party rights.
Our Website may include links or integrations with third-party services, including payment providers, logistics partners, and social media platforms.
We do not control and are not responsible for:
Your use of such services is subject to their respective terms.
These Terms are governed by the laws of Singapore. In the event of a dispute, we encourage you to first contact us at letsconnect@katruss.com to seek an amicable resolution. If unresolved, disputes shall be subject to the non-exclusive jurisdiction of the courts of Singapore.
Nothing in these Terms and Conditions is intended to limit or exclude any rights you may have under applicable consumer protection laws. Where such laws apply, they will take precedence over these Terms.
We are not liable for any delay or failure to perform obligations due to events beyond our reasonable control, including supply chain disruptions, regulatory changes, or third-party service failures.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.
These Terms, together with our Privacy Policy and referenced policies, constitute the entire agreement between you and Katruss.
Contact Us
For any questions or concerns, please contact us at letsconnect@katruss.com.
Website: www.katruss.com
Lotus stems, carefully harvested, contain rare fibers that can be drawn out by hand and woven into delicate textiles. Lotus fabric has a silk-like texture that feels airy and exceptionally soft against the skin, with a subtle matte finish that highlights its refined and natural character.
Derived from bagasse, the dry, pulpy by-product of sugarcane juice extraction, Sugarcane Fabric transforms agricultural waste into a beautifully soft and durable material. This innovative fabric combines eco-conscious design with effortless style.
Banana stems, often discarded after harvest, are rich in fibers that can be spun into elegant and versatile textiles. Banana fabric ranges from silky and fluid to structured and textured, adapting seamlessly to different designs while highlighting a sustainable use of natural resources.
Aloe vera leaves, known for their soothing qualities, contain fine fibers that can be transformed into exceptionally soft textiles. Aloe vera fabric wraps the skin in comfort that is both lightweight and soothing. Its gentle touch makes it especially suitable for those with sensitive skin.
